Choose this package because you want helpcomputing to become your Virtual IT Engineer for your computers.
Choose this package if you feel that your computers could do with the additional scrutiny this package offers.
We install Remote Control software and proactively look after your computer's security by now including our helpcomputing CloudCare Anti-Virus -
free of charge - within this package. We'll manage your computer's operating system in addition to
your Anti-Virus, maintaining this aspect to ensure that any required service packs and updates are installed. These actions alone will help to ensure that your computer remains as healthy as possible.
We'll work outside of office hours to minimize your disruption, giving you and your users prior notification. Any required remote work that is necessary will not be charged to you.
helpcomputing acts as your IT Department and remotely manages your registered computers.
NOTES:
On the new
Cairos PROACTIVE service, a
helpcomputing member of staff would connect to each of your computers to perform a more rigorous
Standard Service. When monitoring,
Cairos PROACTIVE can only access data related to your computer's hardware or your computer's operating system.
Wherever
helpcomputing needs to log onto your computer to perform any maintenance or fix an issue, we will always ask for your permission first. We'll schedule a
convenient time with you.
If your computer already has a
helpcomputing CloudCare Anti-Virus licence, and you would like to choose the new
Cairos PROACTIVE service,
then we will credit you for any remaining months on your licence.
Any required remote work is now carried out for you,
free of charge. Remote work is now included in the new
Cairos PROACTIVE service
so that you can better control your IT costs. Though hopefully rare, on the odd occasion that a problem cannot be fixed remotely, or remote access is not possible for technical reasons, on-site work is
chargeable at
helpcomputing's usual reasonable rates.
We also have a range of Cairos SERVER options to help look after the most important computer in your network, the server.
Click the Server Options button below to learn more.
You are able to mix the above options to suit your business requirements.
These packages are only available for Windows-based computers.
| FEATURE
|
MONITORING
|
PROACTIVE
|
SERVER
|
| One-off Setup Costs
|
£20.00 per computer |
£30.00 per computer |
From £30 - £90 per server |
NEW - helpcomputing installs CloudCare Anti-Virus as part of your package
|
NO |
YES |
NO |
helpcomputing installs software that keeps an eye on the health of your computer(s)
|
YES |
YES |
YES |
helpcomputing connects to your computers and ensures that it is well set up
|
YES - Initial Check |
YES - Standard Service |
YES - varied services |
helpcomputing installs software to allow it to keep a close eye on your computers
|
YES
|
YES |
YES |
helpcomputing installs and configures additional remote software that performs more checks, allowing it to keep a closer eye on aspects of your computer, offering the best monitoring available
|
NO |
YES |
YES |
| helpcomputing can spot conditions and will recommend action that you can take to look after your computers
|
YES |
YES |
Depending on option chosen |
helpcomputing can spot more conditions and can take or recommend proactive action to look after your computers.
helpcomputing can log on using its own credentials to proactively fix problems, whilst always notifying you, of course.
|
NO |
YES |
Depending on option chosen
|
COST per month
|
£7.00 per computer |
£15.00 per computer |
From £30 - £60 per server
|
| Discount on standard helpcomputing Remote Service rates
|
10% |
WAS 20% - Now 100% |
Between 10% - 100% |
