Set up your Sentinel Home
You're about to set up your own Sentinel Home package, the package that keeps an eye on your computers for you, lets you know about any problems it finds and how you can solve them, and gets you affordable IT support should you need it.
On this package, your computer will get on a monthly basis:
a) helpcomputing's world-class CloudCare Anti-Virus (if you already have our yearly licence for helpcomputing CloudCare, we can convert to monthly giving you a credit along the way)
b) Connected to helpcomputing's automatic systems
c) Human Support - if helpcomputing's systems indicate a problem, a human will investigate and let you know how to fix the problem
d) A 10% discount on our Remote Services, should you still need us
We won't be anywhere near as regimented as a full-blown Contract package but we thought that you should know what you are about to setup:
a) There are no fixed term contracts between helpcomputing and you. You are free. You aren't bound; you can tell helpcomputing to stop looking out for your computer at any time. To do so, just cancel your subscription at any time.
b) There are no defined Service Level Agreements; if we are busy, we may not always be able to help you as quickly as you would like, but we'll always do our best.
c) Our service is provided to you via the Internet. Our service therefore depends on Internet connectivity being available in your home, or at your location if you are on a laptop.
d) With the Sentinel HOME package, your computer will be better protected than if you had Anti-Virus alone. But just as Anti-Virus still cannot guarantee total protection, Sentinel HOME cannot offer your computer total protection. For example, a power surge might still damage your computer.
e) For the Sentinel HOME package to be at its most effective, you should respond to any communication from helpcomputing should we detect a problem with your computer.
That's it. Hope that was OK for you. Now let's see about getting your computers covered.
Steps
1. Set up your Sentinel Home account by filling in the form below.
