FAQ's for Sentinel Home

So, what happens once the Sentinel Home package is set up?

We can keep an eye on your computer for you using our Computer Systems.

Your computer reports back to helpcomputing on conditions such as memory utilization and disk capacity. We instruct your computer to log any additional information to its local files that might be useful should your computer develop a problem.



Does this mean that you can access my documents etc.?

Monitoring does not send any of your personal data to helpcomputing, or to anywhere else, and it does not give any kind of access to helpcomputing at all.



When does Sentinel Home start to work?

Our Computer Systems work with yours usually when you first turn your computer on, checking for example that services have started ok.

If you are using  Sentinel Home, you'll also have helpcomputing CloudCare Anti-Virus installed too, and we will monitor both services for you. We will then be able to monitor your Anti-Virus for you, an important security aspect of your computer system.

If monitoring should indicate a problem with a virus, helpcomputing CloudCare Anti-Virus will protect and either destroy the virus or quarantine it. Monitoring means that helpcomputing is also aware of the attack and we can do things like initiating a full sweep of your computer without actually connecting to your PC.



So, what happens if monitoring reveals a problem?

We might often receive false alarms, but we’ll keep monitoring. Some alerts are relatively benign, like Your Computer Needs a Restart. This is, for example, required after security updates were applied. We wouldn’t normally bother you unless we detect that your computer hasn’t been restarted for a few days, in which case we’d send you an email.

If Monitoring reveals a problem, we’ll send you an email with advice on fixing the problem. But if you still need our help, you can click here to jump to our special Request Help page.

This is a special version of our usual call logging page where you can request help at a discounted price, simply because you have our Sentinel Home package. You can even use this page to request help on any other computer aspect.